Privacy Policy

Sovilay operates this shop and website, including all associated information, content, features, tools, products, and services, to provide you as a customer with an individualized shopping experience (the “Services”).

Sovilay is based on Chariow (www.chariow.com), which enables us to provide you with the Services.

This privacy policy describes how we collect, use, or share personal data when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our general terms and conditions and this privacy policy, this privacy policy takes precedence regarding the collection, processing, and sharing of your personal data.

Please read this privacy policy carefully. By using and accessing any of the Services, you confirm that you have read this privacy policy and agree to the collection, use, and sharing of your data as described herein.

What Personal Data Do We Collect or Process?

When we use the term “personal data”, we refer to information that identifies you or can be directly associated with you.

Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of data:

1. Contact information: name, billing and shipping address, phone number, email address.
2. Financial data: payment card details, transaction history, payment confirmation.
3. Account information: username, password, and settings.
4. Transaction information: items viewed, purchased, returned, or wishlisted.
5. Communication data: messages or inquiries sent to us.
6. Device and usage information: browser, IP address, device identifiers, and usage statistics.

Sources of Personal Data

We collect personal data:

1. Directly from you when you register, make a purchase, or contact us.
2. Automatically via cookies, analytics, and browsing interactions.
3. From service providers such as payment gateways or hosting providers.
4. From partners or third parties that support marketing and analytics.

How Do We Use Your Personal Data?

We use your personal data for the following purposes:

1. Providing and improving the Services: order processing, payments, customer support, and personalization.
2. Marketing and advertising: sending promotional offers or displaying ads (you can opt out anytime).
3. Security and fraud prevention: verifying identity, preventing fraud, ensuring transaction safety.
4. Legal compliance: fulfilling legal obligations, resolving disputes, and enforcing terms.

How Do We Share Personal Data?

We may share data:

1. With Chariow and service providers (e.g. hosting, payments, logistics).
2. With marketing partners for advertising purposes (subject to your consent).
3. When legally required or to protect our rights.
4. In case of a business transfer (e.g., merger or sale).

Relationship with Chariow

Our shop is powered by Chariow, which also processes some personal data related to your activity on our site.

For details on how Chariow handles your data, please see the Chariow Privacy Policy.

Children’s Data

Our Services are not directed to children under the legal age in their country.

If we become aware that we have collected personal data from a minor, we will delete it immediately.

Security and Retention

We use reasonable technical and organizational measures to protect your data.

However, no method of transmission or storage is completely secure.

We retain personal data only as long as necessary for business or legal reasons.

Your Rights and Choices

Depending on your location, you may have rights to:

1. Access or obtain a copy of your data.
2. Request correction or deletion.
3. Withdraw consent to marketing communications.
4. Opt out of targeted advertising.

You may exercise these rights by contacting us at ingridsacla@gmail.com.

International Data Transfers

Your data may be stored or processed outside your country of residence.

When transferred internationally, we rely on recognized data protection mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in practices or legal requirements.

Updates will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Sovilay

📩 Email: ingridsacla@gmail.com

🏠 Address: Maison Ellis, 60 Rue François 1er, 75008 Paris, France

Company registration: 938 302 239 R.C.S. Paris

🌐 Website: www.sovilay.com

✅ Last updated: November 2025